Next Day or Future cases have a much larger window of time to be reviewed and accepted. Click on the image sent to your text messages to see the time it must be accepted by and try to respond before the clock runs out. This is called the Exclusivity Date
As an Oasis Caregiver you will be required to provide good communications, punctuality at all times, and follow our procedures and policies.
Oasis caregivers represent the best of our industry. In that we mean, women who represent Oasis are proud to be caregivers, find pride in their work, and always provide service with professionalism.
We’re excited to have you join our Team and strongly feel that the more you know, the more you grow…
Introductory Contact Rules
Some important information to know about making “First Contact”
All Preferred Contact by Email must include cc: mailto:info@oasisbackup.care.
- Contact email originating from Oasis Back-Up Care (info@oasisbackup.care) regarding case confirmation will Cc: “the caregiver” on all communications
- Caregivers are required to “reply all” on all communications, and introductions following an Oasis generated email.
All Preferred Contact by Phone Call
- Preferred Method of Contact Calls – are confirmed as “completed” via text by the Caregiver to the Manager on Duty” Screenshots of the confirmation are saved to the case file for reference.
- Secondary contact should be initiated 24 hours before care by phone or text. A screenshot of the phone record, or text message shall be sent to info@oasisbackup.care referencing the date and case number.
- If no response is received by Employee Client – Caregiver notifies manager. A Secondary Contact email is sent from Oasis notifying the client of impending care and request for further instructions, as well as the caregiver email contact.
What’s a good reason for NOT making an introductory contact? You have sabbath – you are in the hospital…or a catastrophic event has occurred in your life in which case you would be removed from the case. What do I do if I can’t make the Introductory communication? If you cannot make your own introduction reach out to your local manager and ask for assistance. An email will be sent from Oasis on your behalf. You will be required to reach out to your client as soon as you are safely available to email or call.
Scheduling
How do I manage my availability
(Last updated 2/24/20)
You will receive an invitation to download and create an account on Teamup. You will have rights to modify your schedule, create events and review your scheduled cases with case details.
How much time in advance is required to change my schedule when I have no assigned cases?
(Last Updated 2/24/20)
12 -24 hours is recommended, but no less than twelve to allow for administrative updates.
What if my schedule changes?
(Last updated 2/24/20)
If you have already been assigned a case and want to change your schedule you must request a change 48 hours in advance of care.
If you have no assignments then please make an effort to give us 12 hours in advance of your change. The best way to update your schedule is by creating an “Available” time slot in your personal calendar. For further information on managing your calendar look here.
Can I exchange shifts with a co-worker
(Last Updated 2/24/20)
Under no circumstances, or conditions may a caregiver exchange a shift with a team mate, or another person. All case changes must be managed through the Oasis Management Team. Caregivers are required to show ID and Time Sheets, and Case Information after previously completed an introductory communication. (See Introductory Call)
How are cases assigned to me?
(Last Updated 2/24/20)
Your local Oasis manager receives cases via a portal 24 hours a day. When a case comes in, your location and availability will be matched to the case requirements. If it looks like a good case for you, we will call (urgently if the case has only a few minutes to be accepted) and we will text you.
Note: Calls cease between the hours of 11:00 PM and 5:00 AM local time
Cases are assigned by 1) Calling you between the hours of 6:00 AM and 11:00 PM and 2) by sending a follow-up SMS text to your phone requesting response (immediate or within a defined time0
How will Oasis Back-Up Care pay me?
(Last updated 2/24/20)
Oasis payment occurs semi monthly, with a direct ACH deposit to your bank account. Caregivers are encouraged to keep their own records or caes completed, bonus payments and other items.
Should I keep records?
(Last updated 2/24/20)
Each pay period Oasis will send you a pay stub via email and text. Please review this paystub for accuracy against the cases that have been assigned to you over the period. Emails sent to you are for your record keeping purposes for each case assignment
Do I need special clothing
(Last updated 2/24/20)
Generally, comfortable, sport type clothing is recommended. If you are caring for an elderly person, then scrubs are often acceptable.
Current COVID-19 Safety Recommendations
Bring Gloves, Sanitation product, tissues, and soap as part of your nanny bag. If you observe, or have concerns, call Oasis Immediately.
Oasis Caregiver Onboarding - Becoming an Oasis Caregiver 