Best Practices
- Introductory Call
Caregivers are required to reach out prior to each care session utilizing phone or text.
It is essential that the following questions and talking points be covered before providing care:
Health Checks. The caregiver will reiterate with the family:
o The caregiver is required to complete a daily health check and currently
complies with the check
o each member of the family’s household is required to complete their own
health check (including a temperature screen) EACH day of care prior to the
scheduled care session
o Families should exclude themselves from care if anyone in their household
has:
known or suspected COVID exposure
symptoms identified as part of the daily health check
o details about the Health Checks and Exclusion Policies can be found by visiting https://www.brighthorizons.com/covid19
Mildly Ill Care. Due to the COVID-19 pandemic, caring for ill children is not allowed as part of the Bright Horizons’ back-up care program. The caregiver will confirm expectations with the family:
o If the child/children becomes ill prior to a care session, the care session
should be cancelled.
o Should the caregiver arrive and find a sick child or learn the family should be excluded due to the COVID-19 or health check policy, the caregiver will
contact their supervisor immediately.
Masks. Caregivers and families must comply with state and local regulations regarding masks or face coverings. Even If masks or face coverings are not required, the CDC recommends them for caregivers and family members (over the age of 2).
o Ask the family’s position on masks or face coverings and share your
expectations, as well.
Available Outdoor Space. Outdoor time is strongly recommended.
o Determine if there is outdoor space at the home location that can be used
during the care session. If not, the caregiver should ask if there are any
outdoor spaces nearby, such as a park the family would like the caregiver to
use to increase the outdoor time during the care session.
Social Distancing. Physical distancing greater than 6 feet is recommended by the CDC. The caregiver should understand:
o The family’s position on physical distancing
o Rules within the home
o Rules outside the home
o What are the family’s expectations for masks and physical distancing outside of the family unit?
o The caregiver is not able to care for other children who are not included in the family’s reservation but the caregiver should understand how the family
would like the caregiver to respond if approached by people outside the home (friends at th e park or family members who stop by)?
Arrival. How would the family like the caregiver to approach the home and
greet the family?
o This goal is to outline the procedures that will make the family feel safe and comfortable when the caregiver arrives at the home.
Hand Hygiene. The caregiver will need immediate access to wash hands upon arrival to the home. Will the family be able to accommodate that?
Sanitized Materials. The caregiver may bring sanitized supplies to interact
with the child/children.
o Does the family have any preferences with regard to bringing items into the home or would the family prefer using items in the home? - Day of Care Checklist
Complete daily health check prior to leaving for the family’s home.
Sanitize all caregiver bag supplies taken into the home (even if not used). If any items are unable to be sanitized, please do not bring into the home.
Greet the family as outlined in the introductory call instructions.
Immediately request somewhere to complete proper hand washing.
Verify information / instructions received during the introductory call.
Enjoy the day of care and be sure to wash hands frequently (caregiver and
child/children), especially before and after meals as well as after using the
bathroom.
Wash hands prior to leaving the care location.
Notify your supervisor immediately if there are any concerns about the care delivered.
Oasis Caregiver Onboarding - Becoming an Oasis Caregiver 